Germany, Düsseldorf, DX

IT Service Manager (d/f/m)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Manage a service model end-to-end for Microsoft 365
  • Shape and safeguard the business needs with that service model
  • Manage external and internal services to drive and ensure operational quality and efficiency
  • Implement and maintain IT standards like access concept and operational tasks for compliance
  • Develop a strategic plan and concept for licensing opportunities and negotiating terms and conditions
  • Support and consult stakeholders on the efficient use of software in terms of licenses
  • Collaborate and engage with internal and external strategic & tactical providers
  • Facilitate the "DevOps" approach by focusing on topics like automation and continuous integration


  • Bachelor in Business Informatic or Computer Science, or equivalent or any relevant field
  • 5 years of overall work experience in in IT Service Management or any relevant field
  • Analytical skills and affinity to work with KPIs and financials, support creation and judge business cases
  • Open eyes opportunities for business and dx, to shape and improve processes for mutual efficient roadmap setup
  • Knowledge of Microsoft Office 365 strategy and accompanying technologies
  • Open-mindedness and intrinsic motivation to learn new topics 
  • Excellent English skills and good understanding of German language

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23053478
Contract & Job type: Full Time, Regular
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