CSX front office agent

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Acts as single point of contact for assigned customer portfolio
• Ensures all day to day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards
• Enforces successful execution of Daily Operations Cycle (improved End Customer Service Level performance and faster response to incidences)
• Maintains and increases customer loyalty, by building relationships

YOUR SKILLS

• Customer experience
• Customer retention
• Satisfaction customer service front office
• SAP Order Management Service Cloud and contact cent

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.