Specialist Customer Service Experience

What makes you a good fit

• 3-5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or a related business function. 
• Required hands-on experience with SAP and Salesforce Service Cloud. EDI expertise preferred.
• Strong problem-solving, communication, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and customer focus.
• Experience working cross-functionally with Sales, Supply Chain, Logistics, and other business partners.
• Bilingual French-speaking candidates strongly preferred.
• Bachelor's degree or equivalent professional experience preferred.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1 
• Work-Life Balance: Paid time off including sick time, vacation time and holiday time
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement 
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships 
• Career Growth: skill development programs, promotional opportunities and tuition reimbursement.

The salaried pay range for this role is $65,000 and $74,000. This range reflects the good‑faith minimum and maximum hourly rate the Company reasonably expects to offer for this position at the time of posting.  This role is classified as non‑exempt, and employees are eligible for overtime pay in accordance with federal, state, and local laws. In addition to the hourly wage, employees in this position may be eligible for shift differentials, premium pay, bonuses, or other forms of compensation, depending on role and location. The Company also offers a comprehensive benefits package as described above. Actual compensation will depend on factors such as the candidate’s skills, experience, training, certifications, and work location. This job posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay  a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.