Bygger på en stærk arv på næsten 150 år, leder vi vejen mod nye og forbedrede måder at leve på hver dag. Både i dag og for fremtidige generationer. Gennem vores innovative og bæredygtige mærker og teknologier i alle vores teams verden over. Henkel har en førende position i både industri- og forbrugervirksomheder: Vores portefølje omfatter velkendte hårplejeprodukter, rengøringsmidler, skyllemidler, men også klæbemidler, tætningsmidler og belægninger.
Customer Service Experience Specialist
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About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. Join us as a CSX Specialist to deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
What you´ll do
- Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service;
- Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor);
- Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up;
- Process Sales documentation and related administrative tasks;
- Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams;
- Keep monitoring of orders;
- Create delivery note and invoice in the system;
- Track customer open orders and shipments;
- Perform daily, weekly, monthly administrative tasks;
What makes you a good fit
- Bachelor's Degree;
- Minimum 2 years of relevant work experience;
- Business level of English and Bulgarian languages;
- Accuracy, reliability, good time management skills;
- Flexible personality with excellent communication and relationship management skills;
- User level computer skills are required'
- SAP, MS Office and Sales Force knowledge'
Some perks of joining Henkel
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- 25 days’ holiday
- Meal vouchers
- Presents at Christmas, Easter etc
- Medical & Life insurances
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26093134
Job Locations: Bulgaria, Sofia-Grad, Sofia
Contact information for application-related questions: bg.recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Om Henkel
Ofte stillede spørgsmål (FAQ)
Jeg er interesseret i flere jobs. Kan jeg søge flere stillinger på samme tid?
Ja – du skal blot udfylde din profil i vores online-ansøgningssystem. Når din onlineprofil er færdig, kan du søge flere stillinger.
Jobtilbuddet er skrevet på engelsk – skal jeg også skrive min ansøgning på engelsk?
Ja, tak. Da Henkel er en international virksomhed, vil du arbejde sammen med kolleger fra hele verden, og engelsk er vores officielle koncernsprog. Generelt er 'reglen': Skriv ansøgningen på samme sprog som jobannoncen.
Får jeg en tilbagemelding i løbet af ansøgningsprocessen om status på min ansøgning?
Alle ledige stillinger hos Henkel er unikke, og det er vigtigt for både den rekrutterede og Henkel at finde den rette kandidat. Vi vil gerne sikre os, at både ansøger og virksomheden passer godt sammen. Vi giver ansøgerne en tilbagemelding gennem hele processen.
Hvem skal jeg kontakte, hvis jeg har spørgsmål vedrørende min ansøgning?
Vores rekrutteringsteam hjælper dig med alle henvendelser vedrørende din ansøgning. Kontakt teamet her.